Safe Resort

The Holiday Inn Resort Phuket has a long-standing commitment to the safety and security of our guests and colleagues while in a post-COVID-19 world, we are redefining cleanliness and supporting guests’ personal wellbeing throughout their stay. 

Launched in 2015, the IHG Way of Clean program was developed with Ecolab and Diversey, both world leaders in hygiene and cleaning technologies and cleaning services.

Let us introduce you to our Hygiene Manager.



IHG Clean Promise
With updated measures in place, IHG has launched a Clean Promise. From 1 June 2020, guests can be reassured that their room will meet IHG’s high standards of cleanliness. If not, the hotel will make it right. 

IHG Way of Clean Enhancements

IHG Way of Clean already includes deep cleaning with hospital-grade disinfectants, and going forward guests can expect to see evolved procedures in every area of the hotel, such as:

Overall Key Enhancements:
• Added cleaning and disinfecting frequency
• Minimized guest touchpoints through operational changes
• Visible sanitizer stations in public and colleague spaces
• Protective Equipment guidance for staff
• IHG Way of Clean training completed by all appropriate staff members
• Appointment of Clean Champions in every hotel 

Arrivals/Front Desk
• Reduced contact and physical interaction at check-in
• New cleaning procedures with the increased disinfecting frequency of high-touch surfaces
• Hand sanitizer available

Public Spaces
• Increased frequency of sanitizing and disinfecting high-touch surfaces
• Hand sanitizer stations available throughout all public spaces

Guest Rooms
• Increased disinfecting of all hard surfaces and fixtures
• Removal of non-essential items (in-room collateral or other high-touch items), available upon requests
• Rooms audited for cleanliness
• Upgraded laundry protocol

Food & Beverage
• Updated food handling and service guidelines
• Additional cleaning and sanitizing protocols
• New approaches to buffets, banquets, and catering
• Tables, chairs sanitized between each guest
 

Meetings & Events
• Room set up and configured to allow for social distancing
• Tables, chairs wiped down during breaks in meetings
• Strict food handling and service guidelines in effect
• Sanitizer available throughout space
• New pens/pads to be provided, if needed

Amenities
• Reduced contact and physical interaction at check-in
• New cleaning procedures with an increased disinfecting frequency of high-touch surfaces
• Hand sanitizer available

Please see following what we are doing to ensure a happy and safe stay for your next vacation at the Holiday Inn Resort Phuket.